Online Access Free C-C4H51-2405 Exam Questions

Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

• A.Create a code list restriction
• B.Grant access to extension fields for business roles
• C.Grant access to extension fields for business users
• D.Use restriction rules

Which object can be used in workflow definition and assigned to organizational structures?

• A.Job definition
• B.Business role
• C.Employee
• D.Business user

In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

• A.The registered product is not assigned to an installed base.
• B.The warranty is expired.
• C.The warranty is not assigned to a registered product.
• D.The warranty is not assigned to an installed base.

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Opening the main ticket allows you to see all the connected sub-tickets.
• B.You can change the status of multiple sub-tickets from the main ticket.
• C.You can link multiple tickets to a customer hierarchy using the Grouping feature.
• D.Changing the customer in the main ticket updates the customers in the related sub-tickets.

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A.Validation rules
• B.Territories
• C.Business roles
• D.Code list restrictions