Online Access Free C-C4H510-04 Exam Questions

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Internal mashups
• B.ASAP mashups
• C.HTML mashups
• D.URL mashups

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A.One time, time and counter based
• B.One time. no condition, time and counter based
• C.Absolute, counter based
• D.One time, fixed

Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Creating a ticket on the main account automatically creates tickets on the sub-accounts.
• B.You can change the status of multiple sub-tickets from the main ticket.
• C.Opening the main ticket allows you to see all of the connected sub-tickets.
• D.Changing the customer in the main ticket updates the customers in the related sub-tickets.

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

• A.Solution finder
• B.Broadcast
• C.Knowledge Base fine -tuning activity
• D.Feed

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

• A.Maintenance plan
• B.Service category
• C.Document types
• D.Priority