Online Access Free C-C4H510-04 Exam Questions

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

• A.Add a reference to a service contract.
• B.Use e-malis as a response to a ticket.
• C.Add a reference to an account.
• D.Add an account team member.

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

• A.Configure the e-mail address in the communication channel.
• B.Set scoping questions and outgoing e-mail details in fine-tuning.
• C.Create an e-mail template for responses.
• D.Set up service categories and service catalogs.
• E.Create an account with the e-mail address of the customer.

Which tool would you use to create high data volumes in SAP Service Cloud?

• A.Mass data maintenance
• B.Job Manager
• C.Data Workbench
• D.Form Templates

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

• A.Configure a resource scheduler.
• B.Configure process steps and define work distribution.
• C.Set validity from and to dates.
• D.Copy an existing approval process and modify the details.
• E.Create a new registered product.

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Employee work distribution
• B.Service category distribution
• C.Territory work distribution
• D.Organizational work distribution
• E.Account work distribution