Online Access Free C-C4H510-21 Exam Questions

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.The agent is prompted to upsell a warranty to the customer.
• B.When an agent creates a ticket with a registered product, the warranty is automatically determined.
• C.The system can be set up so that certain incident categories are not covered.
• D.Routing rules can be applied to warranties.

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

• A.SAP ERP
• B.SAP Service Cloud
• C.SAP Analytics Cloud
• D.SAP SuccessFactors

Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

• A.Channel direction
• B.Ticket type
• C.Mashup service
• D.Notification type
• E.Channel type

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

• A.Data can be loaded only once.
• B.Field definitions are not relevant.
• C.There is a template available for each object that allows tool-supported migration.
• D.The template structure is predefined and cannot be changed.

Which tool do you use to determine a service ticket processing team, based on conditions?

• A.Delegation rules
• B.Ticket routing rule
• C.SLA determination
• D.Data Workbench