Online Access Free C-C4H520-02 Exam Questions

Where can service workflow steps be used in SAP Field Service Management?

• A.In SAP Crowd Service when dispatching a service call
• B.In the mobile application when executing an activity
• C.In the Web application when planning a service
• D.In customer self-service when submitting a self-service request

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

• A.Can only be defined for mobile screens
• B.Used to display, hide, sort, and group fields
• C.Can define color coding
• D.Able to display custom translations
• E.Can be used for field validation expressions

You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

• A.Identify a suitable technician by skills.
• B.Check the availability of the technician.
• C.Drop the activity onto the technician.
• D.Click and release the assignment.

What is one of the main use cases for a Smartform?

• A.Generate a list of service team availability.
• B.Provide smart progress feedback to the dispatcher.
• C.Provide a script for service execution.
• D.Capture customer feedback.

How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

• A.You can provide a predefined script for service execution.
• B.You can standardize service process flows.
• C.You can trigger actions based on standard system events.
• D.You can configure execution checkpoints.
• E.You can improve the link between back office and field.