Online Access Free C-C4H520-02 Exam Questions

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

• A.You must have equipment records against your account.
• B.You must have auto-release of assignments.
• C.You must have business rules configured.
• D.You must have a portal user account.
• E.You must have Moment-Sets defined for equipment.

Where can service workflow steps be used in SAP Field Service Management?

• A.In SAP Crowd Service when dispatching a service call
• B.In the mobile application when executing an activity
• C.In customer self-service when submitting a self-service request
• D.In the Web application when planning a service

Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.

• A.Accept an assignment.
• B.Approve technician skills.
• C.Review and close assignments.
• D.Review company certificates.
• E.Register a partner company.

Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?

• A.Equipment
• B.Contact
• C.Business Partner
• D.Priority

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

• A.Business rules
• B.Password policy
• C.Screen configurations
• D.User groups