Online Access Free C-C4H56-2411 Exam Questions

Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

• A.Send emails
• B.Send event notifications
• C.Send event email template
• D.Send object update
• E.Send info notifications

You want to change the standard text of the Related Entities tab in the case object. Which of the following is the correct option?

• A.Screen adaptation
• B.Language adaptation
• C.Case extensibility
• D.Page layout

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

• A.Define a custom screen for the mashup.
• B.Develop a custom business object.
• C.Include a dedicated step pointing to the mashup in one of the phases of the case type.
• D.Create a mashup to embed the web page of the external solution.
• E.Use the web page URL of the external solution for extracting input parameters in the mashup.

What features are available in the SAP CX AI Toolkit?

• A.Analyze financial reliability
• B.Draft emails
• C.Create knowledge articles
• D.Predict product availability

What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

• A.Configure the relevant integration flow.
• B.Set up knowledge base articles in SAP Service Cloud Version 2.
• C.Purchase a license.
• D.Integrate a knowledge base.