Online Access Free C-C4H56I-34 Exam Questions

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.To control validity of the service catalog
• B.Case responsibility determination
• C.A filter option for the case summary
• D.Service level determination
• E.Business role assignment

Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Contacts
• B.Channel partners
• C.Individual customers
• D.Groups

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

• A.The employee is not assigned to the correct business role.
• B.Access rights for cases are limited to read access.
• C.Access rights are directly assigned to the business user.
• D.Access to the Case app is NOT enabled for the business user.

Which attribute can you assign to a warranty?

• A.Non-covered categories
• B.Registered products
• C.Duration
• D.Dates

When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

• A.Conditions can be based on extension fields.
• B.Too many rules affect system performance.
• C.Optimization from the back end is done automatically when too many auto flow rules exist.
• D.Conditions can be based on standard fields.
• E.Auto flow rules must be assigned to the business role