Online Access Free C-C4H56I-34 Exam Questions

How can service agents create cases? Note: There are 2 correct answers to this question.

• A.In the Account General facet, Create button (+) and select Case.
• B.In Agent Desktop, click the Create button (+) and select Case.
• C.In the Related Service Object facet of registered products, Create button (+) and select Case.
• D.In the case worklist, Create button (+) and select Case.

Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.In the My Cases Summary card available in the home page
• B.In the case worklist by choosing the Case app from the menu
• C.In the cases settings view
• D.In the product page

Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?

• A.Implement the provided hotfix number
• B.Report an issue via case
• C.Create an incident
• D.Send an e-mail to SAP Cloud Support

Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

• A.Account hierarchy
• B.Responsible employee
• C.Team
• D.Contact

Which of the following actions can a Service Agent execute from the case "More Action" button?
Note: There are 3 correct answers to this question.

• A.Mark as unread
• B.Handover
• C.Summary
• D.Delete
• E.Escalate