Online Access Free C-TCRM20-72 Exam Questions

You can define the replication of data from the SAP CRM server to other systems.
Where is the corresponding replication model created?

• A.In the object management
• B.In the administration console
• C.In the Data Integrity Manager
• D.In the BDoc Modeler

Which profile is required in a business role to work with the Central Sharing Tool?

• A.A specific navigation bar profile
• B.A specific layout profile
• C.A specific technical profile
• D.A specific function profile

SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware.
What Customizing is required before this can take place?

• A.Item categories
• B.Base hierarchies
• C.Material master classification
• D.Condition data

Which of the following components of SAP Solution Manager support the implementation phase of an SAP CRM project?
Note: There are 2 correct answers to this question.

• A.Skill-based allocation reports to assign qualified employees to the project
• B.Wizards that support the technical installation of the SAP CRM system
• C.Implementation and test tools, for example the IMG or the Test Workbench
• D.Roadmaps providing links to accelerators and tools that perform project tasks

Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?
Note: There are 3 correct answers to this question.

• A.Manage call lists.
• B.Maintain Internet Transaction Server settings.
• C.Maintain categorization schemas.
• D.Process the agent inbox.
• E.Create rule policies.