Online Access Free C-TCRM20-72 Exam Questions

What can you do in the SAP CRM Web Channel?
Note: There are 2 correct answers to this question.

• A.Create billing plans.
• B.Create opportunities.
• C.Configure products using the Internet pricing and configurator (IPC).
• D.Create orders with reference to a marketing campaign.

Where in Customizing do you assign access sequences for the partner functions?

• A.Within the Partner determination procedure
• B.Within the partner function category
• C.Within in the relationship category
• D.Within transaction type

You have to configure the replication of business objects from SAP ERP to SAP CRM.
Which of the following are relevant process steps?
Note: There are 2 correct answers to this question.

• A.Define the block size for adapter objects.
• B.Activate the replication and realignment queue.
• C.Assign BDocs in the administration console.
• D.Monitor downloads via the download monitor.

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?
Note: There are 2 correct answers to this question.

• A.Knowledge article routing
• B.Service-level workflows
• C.Interactive scripting
• D.Intent-driven interaction

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?
Note: There are 2 correct answers to this question.

• A.Enhancement package installation replaces Support Package installation.
• B.Test catalogs for the business functions are included.
• C.Enhancements delivered with EHP1 are part of the new software.
• D."Core" business functions are automatically activated after the technical upgrade.