Online Access Free C_BOSUP_90 Exam Questions

When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

• A.Incident forwarded
• B.Sent to SAP
• C.Information to SAP
• D.Confirmed

Which of the following options is included only in SAP Enterprise Support?

• A.24*7 support for Very High messages
• B.Dedicated contact point for the partner
• C.Message solving
• D.Technical Quality Check

You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

• A.Get confirmation from the customer that your interpretation of the message is correct.
• B.Send notes to customer based on your assumptions.
• C.Contact the customer to define the missing information.
• D.Try to guess what the customer might want to have.

Which of the following are features of the SAP Solution Manager? (Choose three)

• A.Test Information
• B.The entire documentation
• C.Business Case Calculation
• D.Bid Management
• E.Incident Management

What can be considered a corrective action for a critical issue?

• A.The assessment of the situation has been completed.
• B.The customer was contacted within the Service Level Agreement (SLA).
• C.A workaround has been provided to the customer.
• D.The incident was acknowledged by its processor.