Online Access Free C_BOSUP_90 Exam Questions

After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

• A.Assign the incident to a product component.
• B.Provides fixes in the form of patches.
• C.Ensure the end user activities are documented step by step.
• D.Complete the problem description.

You have picked a message from the queue.
What are your next steps? (Choose two)

• A.Search for notes and confirmed messages.
• B.Try to guess what the customer might want to have.
• C.Get a thorough understanding of the issue from the information given in the message.
• D.Ask the customer for their usernames and passwords.

Which application within Root Cause Analysis should be used to add a Technical System?

• A.Agent Administration
• B.System Maintenance
• C.Diagnostic Setup
• D.System Conflict Resolution

How can you setup SAP EarlyWatch Alert?

• A.Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
• B.Connecting to SAP Service Marketplace and defining your landscape
• C.Using SMSY transaction to create your logical components first, if this is not already done
• D.Connecting to SAP Service Marketplace and setting up the parameters

What is the recommended way to progress a message that is difficult to clarify?

• A.Escalate the message immediately to a more senior support consultant.
• B.Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
• C.Ask the client to provide screenshots and request information point by point.
• D.Force the client to close the message and open a new one that is clearer.