Online Access Free C_C4H510_04 Exam Questions

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.You can access data base and check raw data in tables.
• B.You can add custom fields in data sources and reports.
• C.You can save report views and make them available to users.
• D.You can use a console to write SQL statements.

Which of these objects are NOT associated with SAP Jam groups?

• A.Sales orders
• B.Tickets
• C.Products
• D.Opportunities

Which objects can be used within ticket creation to automatically determine the registered product?

• A.Installation Point
• B.Installed Base
• C.Warranty
• D.Product

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.No Access
• B.Full Access
• C.Unrestricted
• D.Restricted
• E.Define Specific Restriction

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

• A.A service contract is active.
• B.At least one service object needs to be assigned.
• C.A customer needs to be assigned.
• D.Address mismatches must be corrected first.