Online Access Free C_C4H510_04 Exam Questions

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

• A.Do you want to support e-mail channels for corporate accounts?
• B.Do you want to enable agents to respond to tickets using an external e-mail client?
• C.Do you want to download an add-in for Microsoft Outlook?
• D.Do you want to enable internal memos for tickets?

Which business function in the account master will block the release of quotes to SAP S/4HANA?

• A.Sales support block
• B.Prospect
• C.Credit limit check
• D.Delivery block

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A.Maintenance category
• B.Cause category
• C.Incident category
• D.Warranty category
• E.Process category

Which key user features allow you to change field properties on the SAP Service Cloud Ul?

• A.Code list restriction
• B.Workflow rules
• C.Mashup
• D.Adaptation

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

• A.Live Activity pane
• B.CTI Client pane
• C.CTI Client Adapter
• D.CTI Desktop pane