Online Access Free C_C4H510_04 Exam Questions

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A.Incident category
• B.Process category
• C.Cause category
• D.Warranty category
• E.Maintenance category

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

• A.Cyclical
• B.Counter based
• C.Recall
• D.Absolute

You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

• A.Price list
• B.Price scale
• C.Pricing procedure
• D.Cross-selling list

Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

• A.Service Contract Management
• B.Sales Contact
• C.Service Notification
• D.Registered Products and Installed Bases

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

• A.Maintenance plan
• B.Priority
• C.Service category
• D.Document types