What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.

Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.