Online Access Free C_C4H510_21 Exam Questions

Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

• A.Installed Base
• B.Priority
• C.Ticket Type
• D.Ticket ID
• E.Service Category

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

• A.Start processing.
• B.Change the priority to escalated.
• C.Push the incident to SAP Service Cloud support.
• D.Set up a multi-step approval process.

Which tool do you use to determine a service ticket processing team, based on conditions?

• A.Data Workbench
• B.Delegation rules
• C.Ticket routing rule
• D.SLA determination

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A.Ticket
• B.Maintenance plan
• C.Contract
• D.Visit

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

• A.Do you want to support e-mail channels for groups?
• B.Do you want to support e-mail channels for corporate accounts?
• C.Do you want to enable internal memos for tickets?
• D.Do you want to enable agents to respond to tickets using an external e-mail client?