Online Access Free C_C4H510_21 Exam Questions

Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

• A.Changing the customer in the main ticket updates the customers in the related sub-tickets.
• B.You can change the status of multiple sub-tickets from the main ticket.
• C.Opening the main ticket allows you to see all of the connected sub-tickets.
• D.Creating a ticket on the main account automatically creates tickets on the sub-accounts.

What is one consequence of scoping the installed base option?

• A.The Measurements feature is activated.
• B.Warranty management is available in service tickets.
• C.The number of available standard reports is reduced.
• D.The Registered Product scoping option will be selected automatically.

Which key user features allow you to change field properties on the SAP Service Cloud Ul?

• A.Mashup
• B.Adaptation
• C.Code list restriction
• D.Workflow rules

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

• A.You can add custom fields in data sources and reports.
• B.With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.
• C.You can create new custom reports based on join data sources.
• D.With the Dashboard Designer, KPIs can be joined to a new data source.

Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

• A.Accounts
• B.Tickets
• C.Products
• D.Employees