Online Access Free C_C4H510_21 Exam Questions

Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

• A.Service Category
• B.Installed Base
• C.Priority
• D.Ticket ID
• E.Ticket Type

How can you restrict access to Product View?

• A.Sales Data of Employee
• B.Territories
• C.Service Unit of Employee
• D.Employee

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

• A.A workflow rule has to be scheduled to trigger the determination.
• B.The determination rules have been configured, but not activated.
• C.The system background job for SLA determination runs every 30 minutes and has not been executed yet.
• D.The question related to SLAs must be activated in project scoping.

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

• A.Create knowledge base articles in SAP Service Cloud.
• B.Configure the relevant question in scoping.
• C.Choose the correct SAP Jam group in the knowledge base configuration settings.
• D.Integrate with MindTouch.

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Controlling validity of the service catalog
• B.Determining fine-tuning settings
• C.Reporting
• D.Controlling responsibility
• E.Determining service level assignments