A.In Customer Self-Service when submitting a self-service request

B.In Field Service Management Crowd service when dispatching a call

C.In the Web Application when planning a Service

D.In Mobile Application when executing an activity

A.Description, Revision, Type, Tag

B.Name, Description, Revision, Type

C.Description, Category, Revision, Tag

D.Name, Description, Category, Labels

A.Use a checklist

B.Use a Business Rule

C.Use a Filter

D.Use a workflow

A.Allowance of Two-factor Authentication with password and defined hardware

B.Automated timeout if the application is NOT actively used for a certain time

C.AI-Powered platform to foster customer experience

D.Knowledge base access for customers and employees via Self Service Portal

E.Encryption of all data stored in the cloud (AES 256bit)

A.Generate QA Reports within the captured Data

B.Assist Technician to record time and material

C.Assist technicians to capture resolutions

D.Generate Checklist reports for the customer