Online Access Free C_C4H56I_34 Exam Questions

You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

• A.The determination rules have been configured, but not activated.
• B.A workflow rule was not scheduled to trigger the determination.
• C.Service Level Agreements are not activated as a service.
• D.Service Level Agreements are not configured in fine-tuning.

You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

• A.Maintain organizational units
• B.Maintain exchange rate
• C.Enable country/region
• D.Select country theme

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

• A.Set up rule(s) for case routing to employees.
• B.Set up rule(s) for case routing to teams.
• C.Define case types and assign responsible teams and employees.
• D.Set up rules with BRF+.

What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

• A.Share workspaces.
• B.Create appointments.
• C.Send e-mails to customers.
• D.Hand over cases.
• E.Make outbound calls.

WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.

• A.Business role
• B.Employee
• C.Organization
• D.E-mail