Online Access Free C_C4H56I_34 Exam Questions

Which of the following actions can a Service Agent execute from the case "More Action" button?
Note: There are 3 correct answers to this question.

• A.Mark as unread
• B.Handover
• C.Escalate
• D.Summary
• E.Delete

What is one of the main uses for warranty management in SAP Service Cloud Version 2?

• A.The warranty is assigned to a contract.
• B.The system can be set up so that certain service levels are not covered.
• C.The warranty is assigned to a registered product.
• D.Routing rules can be applied to warranties.

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

• A.Installed base
• B.Contract
• C.Product
• D.Customer

Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Create organizational structure
• B.Create business role
• C.Log in with initial user
• D.Assign employee to organizational units

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

• A.Use the web page URL of the external solution for extracting input parameters in the mashup
• B.Create a mashup to embed the web page of the external solution.
• C.Include a dedicated step pointing to the mashup in one of the phases of the case type.
• D.Develop a custom business object.
• E.Define a custom screen for the mashup.