Online Access Free C_C4H56I_34 Exam Questions

Which objects are determined when you are using case routing in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

• A.Service category
• B.Account
• C.Service team
• D.Employee

You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

• A.Routing
• B.Process for cases
• C.Prioritization settings
• D.Escalation

You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

• A.Assign an employee to several organizational units.
• B.Use the Reporting Line function for selection.
• C.Make sure an organizational node can only be set up with a replication process from the back end.
• D.Make sure that each organizational unit can have only one function at a time.

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

• A.Define a custom screen for the mashup.
• B.Include a dedicated step pointing to the mashup in one of the phases of the case type.
• C.Use the web page URL of the external solution for extracting input parameters in the mashup
• D.Create a mashup to embed the web page of the external solution.
• E.Develop a custom business object.

Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

• A.Cases
• B.Contracts
• C.Installed base
• D.Calls