Online Access Free C_C4H56I_34 Exam Questions

Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

• A.No access
• B.Define specific restriction
• C.Restricted
• D.Unrestricted
• E.Full access

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

• A.Set up rule(s) for case routing to teams.
• B.Define case types and assign responsible teams and employees.
• C.Set up rules with BRF+.
• D.Set up rule(s) for case routing to employees.

Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

• A.In the Customer Hub screen configuration
• B.In the timeline configuration
• C.In the general configuration of Agent Desktop
• D.The event types are enabled by default and cannot be changed.

What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

• A.SAP Cloud Integration
• B.SAP Event Mesh
• C.SAP Build Apps
• D.Machine learning

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.To control validity of the service catalog
• B.Service level determination
• C.Business role assignment
• D.A filter option for the case summary
• E.Case responsibility determination