Online Access Free C_C4H56_2411 Exam Questions

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

• A.Develop a custom business object.
• B.Include a dedicated step pointing to the mashup in one of the phases of the case type.
• C.Use the web page URL of the external solution for extracting input parameters in the mashup.
• D.Create a mashup to embed the web page of the external solution.
• E.Define a custom screen for the mashup.

What are the effects of using the depersonalization settings on employee data?

• A.Employee data is stored securely.
• B.Personal data gets archived.
• C.Employee data gets hidden.
• D.Personal data gets replaced with XXXX.

Which actions could you perform to control the reaction times of a case? Note: There are 3 correct answers to this question.

• A.Change the priority.
• B.Escalate the case.
• C.Assign a territory to the case.
• D.Adjust the SLA.
• E.Assign a different team to the case.

Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

• A.Unit of measure
• B.Sales area data
• C.Product group
• D.Price

What steps are required to enable an extension field for cases that allow users to select more than one option? Note: There are 2 correct answers to this question.

• A.Activate the Multi Value flag in the adaptation mode.
• B.Maintain the list of values and activate the Multi Value flag.
• C.Create an extension field with data type Object and data format Code.
• D.Create an extension field with data type String and data format Code.