Online Access Free C_C4HL2C_92 Exam Questions

What is a Spiral of Influencers?

• A.It is a list of contacts who might be able to help a particular sales rep close a deal
• B.It is a list of contacts who might prevent a deal from happening

What does it mean to have an active deal?

• A.Having an already closed deal
• B.Having an order that is being shipped
• C.Having an active Opportunity
• D.Having a contact with or without a lead

What does CPQ do?

• A.Price - increase revenue and margins
• B.Managed by Business Users - avoid waiting for IT help
• C.Analyze and report - ensure offers are effective
• D.Generate proposal/offer - create compelling offers fast
• E.Negotiate -Approval processes drive discipline
• F.Configure products - eliminate errors
• G.Select products and offers - Increase cross-sell and upsell

True or False: Upselling is the practice of encouraging customers to purchase a comparable higher-end product than the one in question, while cross-selling invites customers to buy related or complementary items.

• A.True
• B.False

True or False: For creating 360 degree view of your known and unknown customers, SAP Marketing Cloud looks at the following data sources: Past interactions (purchases, feedbacks, complaints, etc.), present interactions (click stream on site, posts in social media, etc), the future (predictive analytics for scoring of customer intent prediction, etc)

• A.True
• B.False