Online Access Free C_FSM_2211 Exam Questions

How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees?
Choose the correct answer.

• A.By helping Employees learn more about next generation technologies
• B.By giving service technicians the ability to register for upcoming certifications
• C.By giving service technicians the ability to schedule the additional training
• D.By adopting your workforce to accommodate for workers shifting perspectives

You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

• A.Check the availability of the technician.
• B.Click and release the assignment.
• C.Identify a suitable technician by skills.
• D.Drop the activity onto the technician.

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

• A.Mobile-Self Service
• B.Ticket Routing rules
• C.Service Level Agreement
• D.Automated Scheduling

What is the purpose of a visibility condition in Smartforms? Note: There are 2 question.

• A.It is used to hide a Smartform from the mobile device.
• B.It is used to hide specific chapters.
• C.It is used to hide specific elements.
• D.It is used to change Smartform mode from development to active.

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

• A.Video chat
• B.High touch
• C.No touch
• D.E-mail interaction