Online Access Free C_TCRM20_72 Exam Questions

Which of the following are key capabilities of the SAP CRM application?
Note: There are 3 correct answers to this question.

• A.Business planning
• B.Profitability analysis
• C.Partner channel management
• D.Field applications
• E.Analytics

Which of the following is used to model complex objects for your customers within SAP CRM Service?

• A.Package quotation
• B.Installed base management
• C.Product components
• D.Warranties

For marketing purposes, your customer plans to create target groups based on attributes hobbies, region, and sales volume.
Which data sources do you suggest to your customer for segmentation?
Note: There are 3 correct answers to this question.

• A.Interactive Reports
• B.Business Warehouse InfoCubes (SAP BW Query)
• C.InfoSets
• D.Account fact sheet
• E.Marketing attribute sets (from accounts)

Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?
Note: There are 3 correct answers to this question.

• A.Maintain categorization schemas.
• B.Process the agent inbox.
• C.Create rule policies.
• D.Maintain Internet Transaction Server settings.
• E.Manage call lists.

You want to assign a key account manager to a customer. How can you do this in the standard SAP CRM system?

• A.Create a business partner relationship
• B.Create a business partner template
• C.Create an account classification
• D.Create an account hierarchy