Online Access Free C_TCRM20_72 Exam Questions

Where is data replicated when you use CRM Middleware?

• A.To external systems, based on the definition in the respective adapters
• B.To sites as defined in Subscriptions
• C.To sites as defined in Publications
• D.To individual users for mobile application data

Which of the following functions related to SAP CRM processes are only available in SAP ERP?
Note: There are 2 correct answers to this question.

• A.Billing
• B.Financial Accounting
• C.Logistics Execution System
• D.Business Partner Management

In a marketing training you explain the functions to create segmentation models, segments and target groups.
Which key point should the users remember?

• A.A segmentation model can contain segments, target groups, or target groups that are based on a segment.
• B.A target group that is already based on a segment can be assigned to another segment.
• C.A target group is updated automatically.
• D.A segment is a finite list of business partners that match a corresponding profile.

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?
Note: There are 2 correct answers to this question.

• A.Test catalogs for the business functions are included.
• B.Enhancement package installation replaces Support Package installation.
• C."Core" business functions are automatically activated after the technical upgrade.
• D.Enhancements delivered with EHP1 are part of the new software.

Which of the following are functions of the CRM Web Channel scenario?
Note: There are 2 correct answers to this question.

• A.In a B2B Web Channel scenario, companies receive regular e-mail updates from their customers about purchased products and installation details.
• B.In a B2C Web Channel scenario, a new customer can access the Web Shop with a given user.
• C.In a B2B Web Channel scenario, there is a self-service information and maintenance tool for customers.
• D.In a B2C Web Channel scenario, a new customer has a self-registration option.