Online Access Free C_TCRM20_72 Exam Questions

Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing.
Where do you determine that billing takes place in SAP CRM and not in SAP ERP?

• A.Item category of the sales transaction item
• B.Leading transaction category of the sales transaction
• C.Transaction type of the sales transaction
• D.Middleware parameter

You can define the replication of data from the SAP CRM server to other systems.
Where is the corresponding replication model created?

• A.In the BDoc Modeler
• B.In the administration console
• C.In the Data Integrity Manager
• D.In the object management

Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest.
Which transaction types can the agent use to capture the prospect's interest?
Note: There are 2 correct answers to this question.

• A.Quotation
• B.Activity
• C.Lead
• D.Opportunity

You want to assign a key account manager to a customer. How can you do this in the standard SAP CRM system?

• A.Create an account classification
• B.Create a business partner template
• C.Create a business partner relationship
• D.Create an account hierarchy

What does partner processing within SAP CRM determine?
Note: There are 3 correct answers to this question.

• A.The sources that the system accesses to search for involved partners
• B.The internal and external partners that are involved in transactions
• C.The framework that is accessible for an Interaction Center agent
• D.The partners that are mandatory within business transactions
• E.The users who are authorized to maintain different business transactions