Online Access Free C_TCRM20_73 Exam Questions

Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM?
There are 2 correct answers to this question.
Response:

• A.Interaction log
• B.Appointments
• C.Business Partners
• D.Task

Your customer wants to use a new business activity to capture trade fair contacts. Which of the following settings are mandatory to fulfill this requirement?
There are 2 correct answers to this question.
Response:

• A.Maintain item category determination for the trade fair contact transaction type.
• B.Define a transaction type for the trade fair contacts with leading transaction category "business activity."
• C.Maintain questionnaire determination for the trade fair contact transaction type.
• D.Maintain business-activity-relevant data for the trade fair contact transaction type.
• E.Create a new task type to initiate follow-up activities with the trade fair contacts.

Which of the following statements concerning pricing in SAP CRM business transactions is true?
Please choose the correct answer.
Response:

• A.A transaction type can have only one condition type.
• B.Only pricing procedures defined in CRM can be used in a CRM transaction.
• C.Pricing results can be copied from a Quotation or a Contract into the Sales Order.
• D.Once pricing has been determined for a transaction, it cannot be redetermined.

Which of the following actions can Interaction Center agents start when processing inbound phone calls?
There are 3 correct answers to this question.
Response:

• A.Identify the account.
• B.Identify an installed base component/object.
• C.Qualify a lead.
• D.Start the interactive script editor.
• E.Create a new alert.

Which of the following are functional enhancements of the Service Contract that generate follow-up documents at specified points in time as individual or periodic scheduling?
Please choose the correct answer.
Response:

• A.Service Orders
• B.Service Plans
• C.Service level agreements