Online Access Free C_TCRM20_73 Exam Questions

The account hierarchy allows you to group accounts in a multi-level group hierarchy. Which of the following are the two categories of account hierarchies?
There are 2 correct answers to this question.
Response:

• A.Account classification
• B.Pricing
• C.Contract management
• D.Statistical

You can define rules in Customizing for automatic organizational data determination. Which of the following are valid rule types?
There are 2 correct answers to this question.
Response:

• A.Organization rule type
• B.Sales Org Rule type
• C.ERP Rule type
• D.Responsibility rule type
• E.Territory rule type

Which of the following are types of SAP CRM product?
There are 3 correct answers to this question.
Response:

• A.Service
• B.Sales
• C.Warranty
• D.Material
• E.Financing

You have been asked to solve a CRM middleware problem. Business partners created in SAP CRM are not being transferred to SAP ERP. What would you do to solve the problem?
There are 3 correct answers to this question.
Response:

• A.Check RFC connections.
• B.Check number range assignments in SAP ERP and SAP CRM.
• C.Check erroneous BDOC messages in SAP CRM.
• D.Check mBDOC processing in SAP ERP.

What are the benefits of CRM Analytics?
There are 3 correct answers to this question.
Response:

• A.Analysis scenarios provide predefined packages and content for controlling customer-focused processes.
• B.CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.
• C.CRM Analytics can be used to predict customer behavior.
• D.CRM Analytics can be used to measure CRM service transaction profitability in real time.
• E.CRM interactive reports can be used to analyze activities, leads, and opportunities.