If WalkMe content does not appear after publishing, several potential issues should be checked:
* Confirm WalkMe is deployed to the environment(A): Ensure the WalkMe snippet or extension is correctly installed in the Production environment, as missing deployment prevents content from loading.
* Investigate whether any Segmentation rules are configured incorrectly(B): Incorrect or overly restrictive Segmentation rules may exclude the user from seeing the content.
* Switch from Build Mode to Play Mode in the Editor(C): In Build Mode, content is previewed but not fully rendered; switching to Play Mode simulates the end-user experience to verify visibility.
The other options are incorrect:
* Reinstall the WalkMe Editor(D) is unnecessary, as the Editor is for building, not rendering content.
* Confirm categories in the WalkMe Menu(E) is irrelevant unless the content is Menu-specific, which isn't indicated.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10:
Publishing and Troubleshooting):
"If content doesn't appear after publishing, verify deployment to the environment, check Segmentation rules for errors, and ensure you're in Play Mode to test the end-user view." The courseGetting Started with Building WalkMe Solutionsadvises:
"Common reasons for missing content include missing deployment, incorrect Segmentation, or remaining in Build Mode. Address these first when troubleshooting." Options A, B, and C are the correct checks.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing and Troubleshooting.
WalkMe Editor User Guide, "Troubleshooting Published Content" Section.
Course:Getting Started with Building WalkMe Solutions, Module 12: Publishing Content.

The WalkMe Asset Library is the centralized repository for storing and managing reusable assets, such as images, videos, and other media files, used across WalkMe deployables (e.g., Smart Walk-Thrus, ShoutOuts, Launchers). Storing the company logo in the Asset Library ensures it is easily accessible for consistent use across all WalkMe content, supports version control, and allows for efficient updates if the logo changes. This approach aligns with WalkMe's best practices for asset management, as it promotes scalability and maintainability.
The other options are not suitable for storing a logo:
* WalkMe Admin Centeris used for account management, user permissions, and configuration settings, not for storing media assets.
* Local Settingsare specific to individual WalkMe items or environments and are not designed for centralized asset storage.
* Engaged Elementsrefers to UI elements targeted by WalkMe for interaction, not a storage location for assets.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.4:
Asset Management):
"The Asset Library is a centralized hub within the WalkMe Editor where Builders can upload and manage images, videos, and other media files. Assets stored here can be reused across multiple deployables, ensuring consistency and simplifying updates." The courseAdvancing Your Skills in Building WalkMe Solutionsfurther states:
"To maintain brand consistency, store commonly used assets like logos in the Asset Library. This allows Builders to apply the same asset across ShoutOuts, SmartTips, and other content types without redundant uploads." Thus, option A, "The Asset Library," is the best place to store the company logo for use in WalkMe deployables.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.4: Asset Management.
WalkMe Editor User Guide, "Asset Library" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 3: Managing Assets and Branding.

TheGoalof a Smart Walk-Thru defines the successful completion of the intended process, which in this case is employees submitting their quarterly time. The most precise Goal isUser is on the time submission page and clicks the submit button, as it confirms both that the user has reached thecorrect page and completed the submission action, ensuring the process is fully executed. This Goal is measurable in WalkMe Insights and directly aligns with the process's objective.
The other options are less accurate:
* User inputs time into input fields(A) is a partial step, not the final outcome.
* User clicks a submit button(B) lacks context about the page, risking false positives.
* User navigates to the time submission page(C) is incomplete, as navigation alone doesn't ensure submission.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2:
Smart Walk-Thrus):
"Set Goals to reflect the completion of the process, such as a user reaching a specific page and performing a key action, like clicking a submit button, to track success accurately." The courseGetting Started with Building WalkMe Solutionsexplains:
"For a process like time submission, define the Goal as the user being on the target page and clicking the submit button, capturing the full completion of the task." Option D is the correct Goal for the Smart Walk-Thru.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Setting Smart Walk-Thru Goals" Section.
Course:Getting Started with Building WalkMe Solutions, Module 6: Defining Goals.