SmartTips in WalkMe are used to provide guidance or validation for form fields, ensuring users input correct data. Validation SmartTips are configured with rules that check the content of a field against specific criteria (e.g., format, length, or value). These validation rules are evaluated when the user enters content into a field and then moves focus away from it, either by clicking outside the field or tabbing to another element. This behavior ensures that the validation occurs after the user has completed their input, providing immediate feedback without interrupting their workflow.
The other options are incorrect:
* When the user refreshes the page(A) does not trigger validation, as SmartTips are tied to user interactions with specific fields.
* When the user enters content into a field(B) is too early, as validation requires the user to finish inputting and move focus.
* When the user clicks into a field(D) triggers the display of guidance SmartTips, not validation rules.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5:
SmartTips):
"Validation SmartTips evaluate their rules when the user enters content into a field and then removes focus from that field, either by clicking elsewhere or tabbing out. This ensures that validation feedback is provided after the user has completed their input." The courseAdvancing Your Skills in Building WalkMe Solutionsfurther explains:
"SmartTip validation rules are designed to check field input once the user has finished entering data and moves focus away (e.g., by clicking or tabbing out). This timing balances real-time feedback with non- disruptive user experience." Option C accurately describes when SmartTip validation rules are evaluated.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips.
WalkMe Editor User Guide, "SmartTip Validation" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 8: Configuring SmartTips for Form Validation.

The 'What Users Are Searching For' section in WalkMe Insights reveals search terms entered by users in the WalkMe Menu and the percentage of searches that result in no action, indicating content gaps or discoverability issues. If 85% of searches for 'profile' result in no action, despite existing content, the issue is likely that the content is not properly indexed or tagged for search. Adding relevant keywords (e.g., 'profile,'
'account settings,' 'user profile') to the content's metadata in the WalkMe Editor improves its discoverability, ensuring it appears in search results when users enter related terms.
The other options are less effective:
* Giving it more time(A) does not address the discoverability issue, as users are alreadyfailing to find the content.
* Removing profile content(B) would worsen the problem by eliminating the existing help.
* Adjusting jQuery for a step(D) is irrelevant, as jQuery selectors affect element targeting, not search functionality.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):
"High 'no action' rates in the 'What Users Are Searching For' report suggest that content is not being found.
To resolve this, add relevant keywords to the content's settings in the WalkMe Editor to improve search indexing and visibility." The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
"If Insights shows users searching for terms like 'profile' but taking no action, enhance content discoverability by adding targeted keywords in the Editor, ensuring the WalkMe Menu returns relevant results." Option C, adding keywords, directly addresses the issue of users not finding the 'profile' content.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting.
WalkMe Insights User Guide, "What Users Are Searching For" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 4: Optimizing Content Discoverability.

WalkMe follows a specific sequence to determine whether content should appear on a page:
* Web page loads: The page must load for WalkMe to initialize and evaluate content.
* Segmentation: Segmentation rules (e.g., user role, behavior) determine if the content is relevant to the user.
* Individual item conditions: Specific conditions for each content item (e.g., element visibility, URL rules) are checked to finalize display.
This order ensures that WalkMe efficiently evaluates global applicability before checking item-specific criteria, optimizing performance and relevance.
The other options are incorrect:
* Option Areverses the order of page load and segmentation.
* Option Cincludes Start Points, which are specific to Smart Walk-Thrus, not general content display.
* Option Dplaces individual conditions first, which is illogical as the page must load first.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.6:
Content Display Logic):
"WalkMe content display follows this order: (1) Web page loads, initializing WalkMe; (2) Segmentation rules filter based on user attributes; (3) Individual item conditions, such as URL or element rules, determine final display." The courseGetting Started with Building WalkMe Solutionsexplains:
"The sequence for content display is web page load, followed by segmentation to target users, and then individual item conditions to confirm content relevance." Option B correctly outlines the order of operations.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.6: Content Display Logic.
WalkMe Editor User Guide, "Content Display Process" Section.
Course:Getting Started with Building WalkMe Solutions, Module 3: Understanding ContentDisplay.