Online Access Free SD0-302 Exam Questions

Which of these options is NOT an element of successful project management?

• A.Defining project objectives
• B.Ensuring a continual improvement focus
• C.Developing technical solutions
• D.Managing costs

When would you typically expect to use position profiling?

• A.When working on a project team
• B.When attending a team planning meeting
• C.When identifying team development needs
• D.When planning a technical demonstration

Which would be a desirable quality to look for in Service Desk staff?

• A.Quick learner
• B.Strategic focus
• C.Thrill seeker
• D.Technical focus

Which of these options best describes one of the recognised disadvantages of outsourcing?

• A.The volume of Incidents and Service requests increases
• B.The quality of service received is reduced
• C.Responsibility for day-to-day operations is lost
• D.Costs may be higher if the service supply chain is not adequately defined

Which of these options would you regard as a common Quality Assurance practice?

• A.A focus group meeting
• B.A one-off mystery shopping exercise
• C.A monthly visit to all customer locations
• D.A review of service usage statistics