Online Access Free ADM-201 Exam Questions

A Platform Administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. What should the administrator use to export this file?

• A.Data Loader
• B.Data Cloud Connection
• C.Data Import Wizard
• D.Data Export Service

A sales manager at DreamHouse Realty wants sales users to have a quick way to view and update the opportunities in their pipeline expected to close in the next 90 days. What should a Platform Administrator do to accomplish this request?

• A.Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
• B.Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
• C.Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
• D.Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.

A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user's conversation with the agent. Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?

• A." Creates a new case record in the system for any type of customer inquiry. The purpose of this is to ensure a record of the interaction is saved. "
• B." Use this action to create a new Salesforce Case record. The goal is to document a customer's issue in the system. Use this when the user's intent is to create a formal record of their problem or question. "
• C." The createCase code snippet is configured to create a case. It runs in the background to handle the user's request to log a new issue. Its purpose is to solve the customer's issue. "
• D." This action provides the ability to create a new case record in the Salesforce system. Its function is to simply save customer information as a record. Use this when the user wants to create a case. "

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an Account. Which flow should a Platform Administrator recommend automating within Flow Builder for this business process?

• A.Scheduled flow
• B.Automation event triggered flow
• C.Record triggered flow
• D.Autolaunched flow

Which Salesforce feature allows a Platform Administrator to automate 3 the routing of records to specific users for review and decision-making based on predefined criteria?

• A.Assignment Rules
• B.Approval Process
• C.Validation Rules
• D.Schema Builder