ADM-201 Exam Question 167
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
ADM-201 Exam Question 168
What can an agent do when resolving a case? Choose 2 answers
ADM-201 Exam Question 169
Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out.
How should an administrator grant proper access to the supervisors?
How should an administrator grant proper access to the supervisors?
ADM-201 Exam Question 170
You can create Custom Summary Formulas based on Custom Formula Fields.
ADM-201 Exam Question 171
Custom Summary Formulas can run calculations on report calculations.