A.Each article must be associated to a record type.

B.Visualforce pages refer to Classic article types.

C.Article numbers change during migration.

D.Attachments and .html files in Classic Knowledge are moved to the Filesobject.

E.Approval process history migrate to Lightning Knowledge.

A.First call resolution

B.After call work

C.Call quality

D.Cost per call

A.Activate quick test

B.Deploy Pre-Chat form

C.Configure LiveMessage

D.Create quick actions

A.Contact salesforceto have Omni channel enabled.

B.Assign users to Omni channel permissions.

C.Enable Omni channel in setup.

D.Assign users to the Omni channel feature license.

A.Create user profiles orpermission sets

B.Enable Live Agent for the organization

C.Enable Chatter Messenger for the organization

D.Create an iframe to display the chat window