How should a consultant provide suggested article functionality to lightning service console users?

Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

Universal Containers would like for article to be different channel for social interactions.
What solutionshould a consultant recommend?

Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its requirements.
Which customer requirement would require the use of Email-to-Case?

A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers