Which method can be used to route cases from social channels?

Universal Containers Call Center Agents have limited visibility to customer supportlevels, resulting in inconsistent response times and lengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers

A company wants to publish Knowledge articles to its Customer Community. The articles should be organized for easy navigation by Community members. What should a Consultant recommend?

Milestones can be added to which three object types?
Choose 3 Answers

What are two design considerations for a Live Agent implementation? Choose 2 answers