A.Assign users to Omni channel permissions.

B.Assign users to the Omni channel feature license.

C.Enable Omni channel in setup.

D.Contact salesforceto have Omni channel enabled.

A.Check the survey option in the case settings

B.Enable the case survey option on the case object

C.Enable the case survey auto-response rule

D.Create a Web-to-case form with a custom case typeof survey

A.Case dashboards

B.Case queues

C.Case assignment rules

D.Case custom reports

A.Utilize KCS to manage Knowledge

B.Implement SOS for mobile experience

C.Configure Chatter for public access

D.Add Live Agent to public-facing sites

E.Createa Customer Community

A.Recovery point objective

B.Criteria for plan activation

C.Open access to systems

D.Site consolidation