Online Access Free ADX261 Exam Questions

Cloud Kicks uses Einstein Next Best Action to help service agents when working on a customer case. Multiple service agents work on the same case.
What should a consultant configure to show service agents when items were started, paused, resumed, and completed?

• A.Case History related list
• B.Activity analytics tab
• C.Actions & Recommendations component

Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.).
Additional requirements are listed below:
* Support attachments up to 25 MB per inquiry
* Under 2,500 inquiries per day
Which configuration solution should a consultant recommend to meet these requirements?

• A.Email-to-Case
• B.Heroku Connect
• C.On-Demand Email-to-Case

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.
What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

• A.Approval process
• B.Flow with notifications
• C.Reports and dashboards

Cloud Kicks (CK) has multiple product lines. CK is preparing to launch a public knowledge base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on its product.
What is the recommended method to meet the requirement?

• A.Topics for objects
• B.Data Category groups
• C.Screen Flow

Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submitting a case if they need more Information.
What should the consultant recommend to meet the requirements?

• A.Enable Chat in an Experience Cloud site.
• B.Allow comments on Knowledge articles.
• C.Create a self-service help Center