ADX261 Exam Question 6
What should a consultant recommend service agents use?
ADX261 Exam Question 7
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers
ADX261 Exam Question 8
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement
includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?
includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?
ADX261 Exam Question 9
to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case
record page.
record page.
ADX261 Exam Question 10
Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest?
Choose 2 answers
Which two features should the consultant suggest?
Choose 2 answers