Online Access Free AI-201 Exam Questions

Universal Containers (UC) is expanding its Agentforce for Service capabilities to include case management. For security purposes, UC wants the agent to verify a customer's identity before providing any case-related information. The verification must be deterministic-ensuring that no case details are shared unless identity verification has been successfully completed. Which approach best meets this requirement?

• A.Store the verification status in a custom variable and set a global instruction that the agent should check this variable before sharing case information.
• B.Create a variable to store the verification status, set it as output from a "Verify Identity" action, and apply a filter so any case-related actions only run when the variable confirms verification.
• C.Use keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user identity before providing any case information,

Universal Containers wants to use an Al agent to answer questions about warranties, Warranty information has already been uploaded as unstructured data in Data Cloud. When answering user questions, the results must be filterable by product line and ranked by recent updates. Which approach should the Agentforce Specialist implement?

• A.Use the default retriever which automatically accounts for regency ranking.
• B.Build a custom retriever in Einstein Studio with product line filters and regency ranking.
• C.Apply semantic embeddings with default metadata filters to achieve the desired result

An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?

• A.Use a screen flow to associate the Field Generation prompt template.
• B.Associate the template with the form field on the Lightning page.
• C.Call a template using an autolaunched flow.

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

• A.Analyze the data mapping between source fields and Data Cloud object fields.
• B.Check that the agent has the PDF file field permission access for the data library.
• C.Verify the retriever's filter criteria and data source connection.

A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

• A.Prompt Template Manager and Prompt Template User
• B.Data Cloud Admin and Prompt Template Manager
• C.Prompt Template User and Data Cloud Admin