Online Access Free AI-201 Exam Questions

Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

• A.Assignment
• B.Route Work Action
• C.Decision

What is An Agentforce able to do when the "Enrich event logs with conversation data" setting in Agent is enabled?

• A.View session data including user Input and copilot responses for sessions over the past 7 days.
• B.View the user click path that led to each copilot action.
• C.Generate details reports on all Copilot conversations over any time period.

Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier.
They need those preferences to persist throughout the session. What should CCR implement?

• A.Create a context variable to capture/store customer preferences as action outputs.
• B.Rely on natural conversation memory and instruct the agent to look back.
• C.Configure custom variables to capture/store customer preferences from action outputs.

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

• A.It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..
• B.Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.
• C.The retriever for Knowledge articles has better accuracy and performance than the default retriever.

An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?

• A.Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
• B.Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.
• C.Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.