Online Access Free AP-207 Exam Questions

An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

• A.Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
• B.Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
• C.Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
• D.Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

• A.Service Cloud
• B.Configure Prince Quote (CPQ)
• C.Energy and utility Base
• D.Contract Lifecycle Management (CLM)

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

• A.Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
• B.Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
• C.The billing system can query Salesforce every night to retrieve changes made to contacts.
• D.Salesforce can send the updated information to the billing system in real-time or batch if it's required,

During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

• A.Customer satisfaction surveys
• B.Electronic funds transfers
• C.Rate change notifications
• D.Payment reminders

Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

• A.Use the existing notification preference fields in the Party object.
• B.Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
• C.Extend the Service Account object with new fields for notification preferences.
• D.Create a custom object associated with the Account with notification preferences.