Online Access Free B2B-Solution-Architect Exam Questions

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

• A.Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
• B.Define and document the business value map with project stakeholders to capture the value provided by the implementation.
• C.Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
• D.Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived data. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers

• A.Picklist fields will need to be loaded as Text fields into the big Object.
• B.Picklist fields will need to be marked as required for indexing in the Big Object
• C.The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session.
• D.The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.

UC Foods, a global manufacturing organisation, builds and sells a varietyof food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants.
Depending on the options selected, an order will sometimes require manual intervention by a sales person to determinethe price for the customized piece of equipment.
Once the machines have been purchased, each machine comes with a 1-year warranty, which entitles the customer to quarterly visits to inspect and perform maintenance on the machines to keep them in proper working order.
How can a Solution Architect use a multi-cloud solution to address the needs of the organization to efficiently support the selling of equipment and planning of quarterly visits for the machines?

• A.Use the B2B Commerce aggregated product or dynamic kits to drive the selection of theproduct options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
• B.Use a third-party plugin configurator to support the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
• C.Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then automatically create a case when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.
• D.Use the B28 Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC.
The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

• A.Give users the ability to opt-out of any new feature they dislike.
• B.Communicate and train users on new features.
• C.Ensure development, training, and production environments are in place.
• D.Give usersa way to raise support tickets for new features they do not understand.
• E.Fully document all customizations added to the system.

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

• A.Select an AppExchange app that sends a survey to each customer after a work order is completed.
• B.Use the existing survey tool by integrating the responses to Case number and User record.
• C.Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
• D.Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.