B2B-Solution-Architect Exam Question 1

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to have visibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?
  • B2B-Solution-Architect Exam Question 2

    A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customers often mail paper checks to the company, leading to disconnected invoicing and payment processing.
    Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
    Choose 2 answers
  • B2B-Solution-Architect Exam Question 3

    Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
    Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
  • B2B-Solution-Architect Exam Question 4

    A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users.
    Which recommendation should a solution Architect make to meet the company's needs?
  • B2B-Solution-Architect Exam Question 5

    Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Product and Product Category objects.
    What should a Solution Architect recommend to achieve this?