Online Access Free BA-201 Exam Questions

Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium- priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?

• A.Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.
• B.Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.
• C.Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels

Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?

• A.Whiteboarding
• B.Process Mapping
• C.Journey Mapping

New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?

• A.A somewhat detailed process map that is easy to remember and self- explanatory
• B.A simple process map that is high-level and covers key aspects
• C.A very detailed process map that is unambiguous and version controlled

The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

• A.Business users, project manager, key stakeholders
• B.BA, project manager, key stakeholders
• C.BA, business users, key stakeholders

The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?

• A.A single activity box can answer Who, What, When, Why, and How.
• B.Key parts of a process can be easily identified by using different shapes.
• C.Complex processes can be documented with 20 or more activity boxes.