Online Access Free CRT-101 Exam Questions

An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers

• A.Dashboard page
• B.Record Page
• C.App page
• D.User Page

The Administrator at Universal Container wants to add branding to salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers

• A.Themes apply to salesforce classic and to the salesforce mobile app.
• B.Chatter external users see the built-in Lightning theme only.
• C.Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
• D.Only one theme can be active at a time, and a theme applies to the entire org.

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

• A.Territory Management
• B.Omni-Channel
• C.Knowledge Management.
• D.Escalation Rules

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?

• A.Adjust the currant business hours to accommodate the Eastern Time Zone.
• B.Allow the reps to set business hours manually.
• C.Create one set of business hours per time zone.
• D.Set temporary business hours for each time zone.

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

• A.Case assignment rule
• B.Einstein Case Routing
• C.Case escalation rule
• D.Auto-response rule