Online Access Free Salesforce.CRT-211.v2022-03-18.q222 Practice Test (Page 5)

CRT-211 Exam Question 16

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

A.Custom summary report where unit equals business hours.

B.Report based on custom report type using cases and business hours.

C.Standard case lifecycle report where unit equals business hours.

D.Report based on a reporting snapshot that runs dally at 5:00 p.m.

CRT-211 Exam Question 17

System admin wants - when opportunity stage is change the amount field is incremented

A.Create workflow field update on opportunity

B.Use rollup summary on account

C.Create workflow field update on account

D.Use cross object formula

CRT-211 Exam Question 18

Which of the following features is NOT unique to Salesforce Knowledge? * (1 Point)

A.Categories

B.Synonym Search

C.Custom Page Layouts

D.Article Types

CRT-211 Exam Question 19

how can an administrator use the service cloud console to increase the efficiency of support users? choose 3

A.enable the service cloud console application in salesforce communities.

B.customize the softphone to provide a screen pop-up on incoming support calls.

C.configure it to manage chatter answers cases and live agent chat conversations.

D.use publisher actions in case feed to combine the publisher extension menus in a single row.

E.configure the idea themes page layout with buttons and links to case detail information

CRT-211 Exam Question 20

The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a billing State/Province based upon the Billing Postal Code for that account. Which two solutions can meet this requirement?
Choose 2 answers.

A.Use a validation rule to do a HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

B.Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

C.Use a workflow rule that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

D.Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

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CRT-211 Exam Question 16

CRT-211 Exam Question 17

CRT-211 Exam Question 18

CRT-211 Exam Question 19

CRT-211 Exam Question 20

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