A.Block visitors by username

B.Pre-Chat Forms and Post-Chat pages

C.Share the customer's screen

D.Block visitors by IP Address

E.Enable agents to include standard responses without having to type each time

A.Default Scheduling

B.Default Quantity Scheduling

C.Default Revenue scheduling

D.Default Quota scheduling

A.Manage Application

B.Customize Entitlements

C.Manage Entitlements

D.Customize Application

E.None

A.Change a user's list of assigned territories.

B.Assign an account to a new parent territory.

C.Change the assigned territory on an Opportunity record.

D.View a list of territories to which the current user is assigned.

E.View a list of assigned territories on the account.

A.User is above the owner in the role hierarchy

B.User is Member of Queue

C.User is member of Account Team