Online Access Free Salesforce.CRT-261.v2021-12-14.q88 Practice Test (Page 13)

CRT-261 Exam Question 56

Which application will allow a client to enable Ideas on a public website?

A.Partner portal

B.Customer portal

C.Sites

D.Self-service portal

CRT-261 Exam Question 57

Customer support agents want the ability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.
How should the console be configured to satisfy this requirement?

A.Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.

B.Train users to scroll through the case page layout to look for product related information or customer- related information based on case type

C.Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.

D.Create separate record types and page layouts for product - related and other cases and configure console components to show customer - or product related information. Assign record type based on case type

CRT-261 Exam Question 58

Universal Containers wants to display a list of open cases, data form an external system, and knowledge articles in one view in Salesforce. What should a consultant recommend to meet this requirement?

A.Configure the Salesforce Console for Service, add Visualforce components, and activate the Knowledge sidebar.

B.Create a custom Visualforce page to display case list view, external system, and knowledge articles

C.Configure the agent console and display the articles, case view, and external system custom object

D.Configure the Salesforce Console for Service, integrate the external system, and enable Knowledge

CRT-261 Exam Question 59

A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

A.Set the article publish date to automatically display the article on the start datE.

B.Create a task related to the article with a reminder set for the article start date.

C.Create a workflow rule to update the article status to Published on the article start date.

D.Send an email reminder to update the article status to Published on the start date.

CRT-261 Exam Question 60

What statement is true about the Salesforce Knowledge article lifecycle?

A.Approval process CANNOT allow publishing of articles that have specific validation statuses

B.Article permission sets allow agents to participate in the article publishing process

C.Knowledge uses public groups as a way to assign users to specific tasks related to articles

D.Articles CANNOT be published until they are reviewed and validated by a qualified author

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CRT-261 Exam Question 56

CRT-261 Exam Question 57

CRT-261 Exam Question 58

CRT-261 Exam Question 59

CRT-261 Exam Question 60

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