CRT-261 Exam Question 56

UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?
  • CRT-261 Exam Question 57

    Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
    What configuration should a consultant recommend?
  • CRT-261 Exam Question 58

    Universal Containers requires that users have the ability to view specific cases, as determined by the Product Type field on the case. When a case is created or closed, an email should be sent only to users who have access to the case.
    Which feature should a consultant recommend to meet these requirements?
  • CRT-261 Exam Question 59

    You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. What does the hashtag do?
  • CRT-261 Exam Question 60

    A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
    Which two steps should be completed to meet this request? Choose 2 answers