CRT-261 Exam Question 61

A Service Manager has recently implemented Salesforce Knowledge. Which three metrics should the Manager use to measure the success of the implementation? Choose 3 answers
  • CRT-261 Exam Question 62

    Universal Containers wants to reduce incoming support phone call volumE. What action can be taken to meet this requirement? Choose 2 answers.
  • CRT-261 Exam Question 63

    Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case.
    What is the recommended method to meet the requirements?
  • CRT-261 Exam Question 64

    Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
    Which feature should a Service Cloud consultant recommend?
  • CRT-261 Exam Question 65

    Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to Production.
    Which two deployment solutions should a consultant use to ensure skills-based routing is operational in Production Choose 2 answers