Online Access Free Salesforce.CRT-261.v2025-02-27.q146 Practice Test (Page 2)

CRT-261 Exam Question 1

What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers

A.Plan and communicate the deployment to all users of the organization in advance.

B.Migrate a test deployment to a staging environment for a smoother real-life experience.

C.Ensure all users refrain from logging into production for an entire day prior to deployment.

D.Ensure that at least 60% of the code is covered by unit tests before deploying to production.

E.Select a window of time when users will NOT be making changes to the organization.

CRT-261 Exam Question 2

A recent analysis of agent performance on chat-related cases revealed a large gap between top performing agents and poor performers. Top agents identified coaching from managers as a key success factor. The company would like to ensure managers provide coaching on chat-related cases.
What is the recommended method for managers to coach agents?

A.Use Omni-Channel Supervisor to monitor agents' chat sessions.

B.Use an Einstein Bots Chat to handle common issues.

C.Use skills-based routing in Salesforce Messaging.

D.Use Einstein Chat Insight to identify areas to improve.

CRT-261 Exam Question 3

UC is in the process of implementing Service Cloud. In which order should the data be migrated?

A.Users, contacts, accounts, cases

B.Accounts, contacts, cases, users

C.Accounts cases, users, contacts

D.Users, accounts, contacts, cases

CRT-261 Exam Question 4

Milestones can be added to which three Object types? Choose 3 answers

A.Account

B.Work Order

C.Case

D.Service

E.Entitlement

CRT-261 Exam Question 5

A customer calls the service desk at Universal Containers. The agent assigned to the call creates a case to capture the issue, but later realized the caller is not eligible for support. What solution should a consultant recommend to prevent the scenario from happening in the future?

A.Add the entitlement contacts related list to account records

B.Add the assets related list to contact records

C.Add the entitlements related list to contact records

D.Add the service contract related list to contact records

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CRT-261 Exam Question 1

CRT-261 Exam Question 2

CRT-261 Exam Question 3

CRT-261 Exam Question 4

CRT-261 Exam Question 5

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