Online Access Free Salesforce.CRT-403.v2024-04-08.q218 Practice Test (Page 5)

CRT-403 Exam Question 16

SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?

A.Include Surveys as a Case related list

B.Case Validation Rules

C.Add Path to the top of the Case layout

D.Guided Action Flows on the record page

CRT-403 Exam Question 17

If a field update for Rule1 triggers Rule2, and a field update for Rule2 triggers Rule1 ___________.

A.When the second trigger is saved an Imminent Loop Error message will be displayed and the workflow rule update will not save.

B.Loop is allowed to run 25 times within one hour. If it does not end on its own the process will be stopped by R&D.

C.The updates create a loop and the org be blocked until the admin resolves the issue.

D.The updates create a loop and the org limits for workflow time triggers per hour will likely be violated.

CRT-403 Exam Question 18

What is true about social accounts, contacts, and leads?

A.The social feature displays the social profile for a Lead or Contact even if the user is not connected with the Lead or Contact on the Social network

B.The social feature automatically imports the social profile for a lead or contact in salesforce if the user is connected with the lead or contact on the social network

C.To use Social Accounts, Contacts and lead feature, users need to have a personal social network accounts for the social network they would like to view

D.To use Social Accounts, Contacts and lead feature, a separate feature license must be assigned to the user in salesforce

CRT-403 Exam Question 19

Universal Containers has a custom picklist called Support Level on the Account object. They would like to show the real-time value of Support Level on all case records.
How should an app builder implement this requirement?

A.Create a formula field on the Account object using the ISPICKVAL function.

B.Create a roll-up summary field using Support Level on the Account object.

C.Create a formula field on the Case object using the TEXT function.

D.Create a Process Builder and use a field update on the Case object.

CRT-403 Exam Question 20

The organization-wide default for a custom object is set to private. The Supervisor profile grants view access to the same object. A user with the Supervisor profile is also listed as the Manager on the user detail records for a subordinate.
However, the Supervisor still cannot view records owned by the subordinate.
Which two issues are preventing the Supervisor from viewing records owned by the subordinate? (Choose two.)

A.The Supervisor's role is not above the subordinate's role in the hierarchy.

B.Organization-wide settings for the custom object do not grant access using hierarchy.

C.Organization-wide settings for the custom object grant access to other users with the same role.

D.The Supervisor requires a permission set in order to view the subordinate's records.

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