Certified-Business-Analyst Exam Question 41

Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?
  • Certified-Business-Analyst Exam Question 42

    A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
    What is the largest risk with this approach?
  • Certified-Business-Analyst Exam Question 43

    True or False? Knowledge Users will be able to edit and create new Knowledge Articles from the Mobile App.
  • Certified-Business-Analyst Exam Question 44

    Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
  • Certified-Business-Analyst Exam Question 45

    When creating a new User how can the Admin make sure a temporary password is generated?