Certified-Business-Analyst Exam Question 171
Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?
Which resources should the BA use to determine which changes must be made manually in each environment?
Certified-Business-Analyst Exam Question 172
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
Certified-Business-Analyst Exam Question 173
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
What should the BA keep in mind during the process?
Certified-Business-Analyst Exam Question 174
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
What should the BA do to close the gaps or confirm the process steps?
Certified-Business-Analyst Exam Question 175
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
