Certified-Business-Analyst Exam Question 101

A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.
  • Certified-Business-Analyst Exam Question 102

    One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
    The IT team writes a functional requirement:
    * Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
    Which user story should the business analyst write to describe the functional requirement?
  • Certified-Business-Analyst Exam Question 103

    The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
    Which external stakeholders to assist with determining project recommend?
  • Certified-Business-Analyst Exam Question 104

    The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
    What should the BA tell the executive?
  • Certified-Business-Analyst Exam Question 105

    What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?