Certified-Business-Analyst Exam Question 6

A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
  • Certified-Business-Analyst Exam Question 7

    The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
    During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
  • Certified-Business-Analyst Exam Question 8

    The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
    What is the name of this documentation type?
  • Certified-Business-Analyst Exam Question 9

    Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.
    What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?
  • Certified-Business-Analyst Exam Question 10

    The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?