Certified-Business-Analyst Exam Question 21

Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?
  • Certified-Business-Analyst Exam Question 22

    A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
    Which action should the BA take?
  • Certified-Business-Analyst Exam Question 23

    Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
    What should the user story focus on?
  • Certified-Business-Analyst Exam Question 24

    The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
    Which level of influence should the BA place the MR Director on the stakeholder wheel?
  • Certified-Business-Analyst Exam Question 25

    Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
    What should the BA do to successfully meet governance requirements to identify the business purpose?