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Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt.
Which methodology should be suggested?

• A.Jobs to be Done Framework
• B.Human-Centered Design
• C.Consequence Scanning Workshop

Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals.
What should the designer do to build and rationalize a case with this new team?

• A.Analyze internal systems through the lens of environmental risk.
• B.Meet with the manufacturing team and give them feasible solutions.
• C.Present research on climate change to the manufacturing team

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?

• A.As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
• B.How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
• C.Unify platforms and centralize support operations to save customers time and reduce business costs.

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

• A.Decreased bounce rate on document on pages
• B.Increased number of Knowledge articles
• C.Decreased number of customer cases

During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.
Which question should the strategy designer focus on next to ensure success?

• A.What are the assumptions about market conditions that would have to be true?
• B.Whet ere the team's technical capabilities to deliver on the solution?
• C.What user experience success metrics should be included in the product?