Online Access Free Certified-Strategy-Designer Exam Questions

Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?

• A.Scheduler
• B.Field Service
• C.Service Goud

Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

• A.Invite stakeholders as optional to all design team reviews.
• B.Orient around outcomes that matter to stakeholders.
• C.Create teambuilding events with stakeholders to build trust.

During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?

• A.Journey Mapping
• B.Prioritization Matrix
• C.SWOT Analysis

Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

• A.Priority matrix
• B.Design critique
• C.Data analysis

A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?

• A.Make a presentation on design best practices and have industry experts speak on new market conditions.
• B.Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability.
• C.Restate business goals and show how design could be used to de-risk exploration of this opportunity.