Online Access Free Certified-Strategy-Designer Exam Questions

The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

• A.Launch an online survey
• B.Use rapid ideation with project team
• C.Test the statement with end users.

A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues'?

• A.Data dashboard
• B.Journey map
• C.Service blueprint

Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?

• A.Request product owners to envision future state and provide better requirements.
• B.Facilitate a co-creation workshop to help generate ideas grounded in research insights.
• C.Clarify requirements and enable quality assurance teams with better acceptance criteria.

Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

• A.What are customers willing to pay?
• B.How would customers improve the experience?
• C.Would customers recommend this to a friend?

Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?

• A.Providing dashboards of orders to customers
• B.Exposing their knowledge base to customers
• C.@ Allowing customers to see their open cases