Online Access Free FS-Con-101 Exam Questions

A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

• A.A dependency has been created between the two appointments and the start times are the same.
• B.The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.
• C.The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
• D.The Complex Work Visualforce page is added to the Service Appointments page
• E.The Same Resource and Same Day fields appear on the Service Appointments page layout.

universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

• A.Add the field history tracking related list to the asset page and configure the productrequest object
• B.Add the related asset related list to the asset page and configure the product requestobject
• C.Add the field history tracking related list to the assets page and configure the assetrelationships object
• D.Add the related asset related list to the asset page and configure the assetrelationships object

Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

• A.Create a product item and enter the serial numbers in the related list.
• B.Create a product item and enter the Technicians' lock quantity.
• C.Create a product item with all the serial numbers in the notes section.
• D.Create a product item for each door lock utilizing standard fields.

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

• A.Arrival Window Start, Arrival Window End
• B.Scheduled Start, Scheduled End
• C.Actual Start, Actual End
• D.Earliest Start Permitted, Due Date

AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

• A.Configure a sharing rule to share dispatched service appointments with the assigned resource.
• B.Create a user territory for the technicians' primary and secondary territories.
• C.Create a process to change the owner of the serviceappointment to the assigned technician.
• D.Enable the sharing features in the Field Service settings in the Setup menu.