Online Access Free Field-Service-Consultant Exam Questions

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

• A.a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
• B.Leverage the Match Skills Scheduling Policy when scheduling appointments.
• C.Leverage the Match Skills Work Rule when scheduling appointments.
• D.Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

• A.Make the dispatcher the assigned resource on the Service Appointments.
• B.Auto-generated scheduled Service Appointments will be shared with resources.
• C.A Service Appointment can be shared by clicking Sharing on the record.
• D.The Service Appointment's parent record can be shared with the assigned resource.

Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

• A.Case
• B.Entitlement
• C.Contact
• D.Opportunity

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

• A.Create a work rule with two required skills
• B.Create a crew with two technicians
• C.Create a two-service crew

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

• A.Configure an Emergency Policy and use the Emergency Wizard.
• B.Manually flag ServiceAppointments as "In Jeopardy" due to weather.
• C.Configure a new Service Level for immediate assignment.
• D.Postpone all lower-priority jobs and extend Due Dates.