Online Access Free Field-Service-Consultant Exam Questions

Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

• A.Create a custom Mobile App that syncs articles based on service appointmentassignments.
• B.Write a workflow that associates articles to work orders based on a picklist on thework order.
• C.Use work types to assign associated articles to work order.
• D.Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.

Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

• A.Include the Mateh Territory Work Rule.
• B.Deselect Working Location Enable Primary on the Working Territories Work Rule.
• C.Remove the Match Territory Work Rule.
• D.Select Working Location Enable Primary on theWorking Territories Work Rule:

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

• A.FSL Resource License
• B.FSL Agent License
• C.FSL Admin License
• D.FSL Dispatcher License

Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

• A.Use Assets and define a hierarchy.
• B.Use Orders and Order Products.
• C.Use Products and Product Families.
• D.Use Work Orders and define a hierarchy.

UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

• A.Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
• B.Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
• C.Create a custom mobile app that syncs articles based on Service Appointment assignments
• D.Use Work Types to assign associated Articles to Work Orders.