Online Access Free Field-Service-Consultant Exam Questions

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

• A.The territory of the resources was not included in the global optimization request.
• B.There are no service resources available with the required skill levels.
• C.Global optimization doesn't reschedule appointments that have rule violations.
• D.The optimizeruses a scheduling policy different from what is used on the dispatch console.

Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

• A.Deselect Working Location Enable Primary on the Working Territories Work Rule.
• B.Include the Mateh Territory Work Rule.
• C.Select Working Location Enable Primary on theWorking Territories Work Rule:
• D.Remove the Match Territory Work Rule.

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

• A.Leverage the Match Skills Scheduling Policy when scheduling appointments.
• B.Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
• C.a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
• D.Leverage the Match Skills Work Rule when scheduling appointments.

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

• A.mini page layouts
• B.visual force page
• C.page layouts
• D.field sets

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

• A.Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
• B.Create the work skills using Setup. Manually as Resources.
• C.Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
• D.Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.