Online Access Free Field-Service-Consultant Exam Questions

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

• A.Configure an Emergency Policy and use the Emergency Wizard.
• B.Postpone all lower-priority jobs and extend Due Dates.
• C.Manually flag ServiceAppointments as "In Jeopardy" due to weather.
• D.Configure a new Service Level for immediate assignment.

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

• A.Soft Boundaries
• B.High Intensity
• C.EmergencyPolicy
• D.Customer First

Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

• A.Service Crew
• B.Preferred Resource
• C.Required Resource
• D.Technicians with Required Skills

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

• A.Include a Match Fields work rule.
• B.Check 'Keep TheseAppointments Scheduled'.
• C.Assign a high efficiency score.
• D.Link rules to Relevance Groups.

Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

• A.Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
• B.Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
• C.Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
• D.Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.